Privacy Policy

Who operates this service

Your Expert Consultant is a customer relationship management service operated by Lucky Immigrants. It helps businesses and consultants manage WhatsApp conversations, leads, documents, business knowledge and replies.

This policy covers our website and CRM. When a business uses its workspace to handle your enquiry, that business determines the purpose of its customer records. Contact that business about its own services and privacy practices. Lucky Immigrants can also help with requests concerning information held in this CRM.

Information we process

• Account and business information: names, login email addresses, account roles, business details and workspace settings supplied by account holders.
• WhatsApp connection information: business account and phone number identifiers, receiving numbers, connection credentials and other account information supplied when a business connects its WhatsApp account.
• Conversations and customer records: WhatsApp names and phone numbers, messages, message identifiers and timestamps, images, documents, audio, video, replies, notes and lead details. Documents may contain personal information such as identity, education or employment details that you choose to send.
• Workspace content: knowledge base entries, programme information, instructions and voice settings supplied by the business.
• Service records: session information and operational logs, which may contain request details, message content, identifiers and errors. Hosting services may record IP addresses and browser or device information.

How information is used

We use this information to provide account access, associate conversations with the relevant receiving business, deliver and display messages, manage leads and documents, provide requested automation, support users and investigate service problems or misuse.

Automated features can use messages, relevant conversation history, documents and business knowledge to prepare replies, recognise documents or transcribe audio. Generated replies and transcripts may be stored with the conversation. Ask the receiving business if you want a staff member to handle your enquiry.

Who receives information

• The receiving business and CRM administrators: customer records are used by staff handling the enquiry and by administrators responsible for operating and supporting the service.
• Meta / WhatsApp: processes account and message information used for the WhatsApp connection and message delivery.
• OpenAI: may process message content, conversation context, document content or audio for the CRM’s automated replies, document processing, transcription and generated speech.
• ElevenLabs: may process text and selected voice information for speech generated through its service. Voice samples supplied for voice creation are processed by the relevant voice provider.
• Hosting and operational providers: Hostinger and other infrastructure supporting the service store or process the application’s records, files and logs.

Which providers process a particular interaction depends on the features used. Providers may process information in countries other than your own. Their handling of information is also subject to their applicable terms and policies. Information may be disclosed where required by applicable law or to address misuse or protect rights.

Storage, sessions and retention

The CRM stores account details, conversations, uploaded files and service logs on its hosting infrastructure. Login sessions use cookies so the service can recognise signed-in users. The public homepage loads style and icon resources from external content delivery networks; those providers receive the connection information needed to serve them.

Retention depends on the record, the business’s service needs, deletion requests and applicable obligations. This policy does not promise automatic deletion after a fixed number of days. Deleting a conversation from an inbox or disconnecting an account may leave related files, logs, backups or records with other parties that require separate handling.

Login and access controls are used to manage access to the CRM. No online service can guarantee absolute security. Account holders should keep passwords and connection credentials private.

Your choices and deletion requests

You can contact the receiving business or email info@yourexpertconsultant.com to request access, correction or deletion of information associated with you, or to raise a privacy concern. We may need to verify your identity or authority before acting. Rights and any permitted exceptions depend on applicable law.

Follow our data deletion instructions for the information to include. This is a manual request process. We review the request, identify the relevant records and explain the action taken or any information that must be retained. Do not send passwords, API keys or identity documents in an initial email.

Updates and contact

We will update this page when the service or its handling of information changes. Guided customer signup and real-time calling are being developed; this policy does not mean those features are already available. Any new collection of information should be explained before the relevant feature is activated.